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Reputation Management

Monitor, manage, and improve your online reputation

Manage all your reviews from one place

Be found everywhere customers are searching

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Track every conversation across the web

See how you stack up to the competition

The easiest way to review and respond to every review

Reputation has pioneered online reputation management software for agencies. Since 2008, it has helped 2+ million businesses manage billions of customer reviews, mentions, and online listings.

A web hosting partner committed to your success

Never miss an online review again

Monitor all your customer feedback from 100+ sites, and receive email alerts for each new review. Filter by source and star rating to see the reviews you find most critical.

– Benchmark against competitors

– Track and complete review management tasks across your team

– Created for single locations and brands

Respond directly to reviews from one place

Streamline review responses with intelligent response suggestions that come ready-to-use. Address every review and keep happy customers engaged or acknowledge issues quickly.

  • – Respond to the most important reviews from the dashboard
  • – Customise your own templates with dynamic fields
  • – Utilise our expert team to handle review responses 

Get business insights using artificial intelligence

Harness the power of artificial intelligence to analyse online reviews and get insights you might have missed. Easy-to-understand analytics help you make smart business decisions to grow your business.

 

  • – Discover top trending keywords
  • – See a timeline of notable moments in customer opinion
  • – Drill into specific reviews
  • – Compare locations to understand brand sentiment as a whole

Use real reviews to get more customers

Allow happy customers to do the talking and help increase trust and boost sales! Display real customer testimonials on your website or share glowing reviews to social networks.

  • – Customise the widget for your brand
  • – Easily plug the widget into any website to show off reviews anywhere
  • – Click the Share button to show off the best reviews on social networks
     

Have your business found across more than 100+ sources

See everywhere you’re listed and everywhere you’re not, no manual effort required. Ensure you can be found everywhere potential customers are looking.

 

  • – Follow prescriptive changes to make improvements
  • – Compare the business to the industry 
  • – Utilise our expert team to handle listings management

Manage all Google Q&A activity

Just like responding to reviews, engaging with Google Q&A helps boost online presence and increase customer engagement. And because it’s all in one dashboard, it’s so easy to stay on top of.


  • – Be alerted to new questions for quick action
  • – Ensure existing questions have accurate answers
  • – Ask and answer FAQs to help customers find information fast
     

Scan the web for every mention, good and bad

Reputation Management searches every nook of the web, including blogs, news sources, and social media networks and finds every mention of the business. Highlight the positive mentions or deal with the negative offline.

  • – Set up keyword search terms to receive relevant industry content
  • – Understand if the mention is positive, neutral, or negative so you can take action
     

Keep an eye on the competition

Leverage competitive insights to help get ahead. Compare your business’s reputation with industry leaders to help strive for continuous improvement. 

  • – Compare search engine Share of Voice with top competitors
  • – Track social audience engagement overtime across Facebook and Twitter
  • – Benchmark against the industry average review ratings and listing accuracy
     

411.com
Bing
Cars.com
Citysearch
DealerRater
Doctor.com
Edmunds
Expedia

Facebook
Glassdoor
Google
Healthgrades
Houzz
Indeed.com
Local Edge
Merchant Circle

N49
Open Table
RateMDs
Superpages
SureCritic
TrueLocal
Vitals
Yahoo! Local

Yellow Book
Yellow Bot
YellowPages
ZipLocal
ZocDoc
Zomato
…and many more.

Do it all with Reputation Management
 

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Correct and manage online listings on 35+ sites

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Monitor online reviews across 100+ sites

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Respond easily to reviews with customisable templates

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Compare the business to competitors and the industry average

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Monitor industry Twitter feeds

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Monitor a feed of social media activity

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Stay on top of new conversations with reports and alerts

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Assign tasks to your fulfillment team with Task Manager

Try Reputation Management.

We offer two editions of our reputation management tool: Reputation Management Express and Reputation Management Pro. The Express edition is a simplified tool with essential features such as managing and responding to reviews on Google and Facebook. Once you’ve come to know and love the Express edition, easily upgrade to the Pro edition and unlock more ways to monitor, manage, and improve your online reputation.