Reputation Management
Monitor, manage, and improve your online reputation
Manage all your reviews from one place
Be found everywhere customers are searching
Track every conversation across the web
See how you stack up to the competition
The easiest way to review and respond to every review
Reputation has pioneered online reputation management software for agencies. Since 2008, it has helped 2+ million businesses manage billions of customer reviews, mentions, and online listings.
A web hosting partner committed to your success
Never miss an online review again
Monitor all your customer feedback from 100+ sites, and receive email alerts for each new review. Filter by source and star rating to see the reviews you find most critical.
– Benchmark against competitors
– Track and complete review management tasks across your team
– Created for single locations and brands
Respond directly to reviews from one place
Streamline review responses with intelligent response suggestions that come ready-to-use. Address every review and keep happy customers engaged or acknowledge issues quickly.
- – Respond to the most important reviews from the dashboard
- – Customise your own templates with dynamic fields
- – Utilise our expert team to handle review responses
Get business insights using artificial intelligence
Harness the power of artificial intelligence to analyse online reviews and get insights you might have missed. Easy-to-understand analytics help you make smart business decisions to grow your business.
- – Discover top trending keywords
- – See a timeline of notable moments in customer opinion
- – Drill into specific reviews
- – Compare locations to understand brand sentiment as a whole
Use real reviews to get more customers
Allow happy customers to do the talking and help increase trust and boost sales! Display real customer testimonials on your website or share glowing reviews to social networks.
- – Customise the widget for your brand
- – Easily plug the widget into any website to show off reviews anywhere
- – Click the Share button to show off the best reviews on social networks
Have your business found across more than 100+ sources
See everywhere you’re listed and everywhere you’re not, no manual effort required. Ensure you can be found everywhere potential customers are looking.
- – Follow prescriptive changes to make improvements
- – Compare the business to the industry
- – Utilise our expert team to handle listings management
Manage all Google Q&A activity
Just like responding to reviews, engaging with Google Q&A helps boost online presence and increase customer engagement. And because it’s all in one dashboard, it’s so easy to stay on top of.
- – Be alerted to new questions for quick action
- – Ensure existing questions have accurate answers
- – Ask and answer FAQs to help customers find information fast
Scan the web for every mention, good and bad
Reputation Management searches every nook of the web, including blogs, news sources, and social media networks and finds every mention of the business. Highlight the positive mentions or deal with the negative offline.
- – Set up keyword search terms to receive relevant industry content
- – Understand if the mention is positive, neutral, or negative so you can take action
Keep an eye on the competition
Leverage competitive insights to help get ahead. Compare your business’s reputation with industry leaders to help strive for continuous improvement.
- – Compare search engine Share of Voice with top competitors
- – Track social audience engagement overtime across Facebook and Twitter
- – Benchmark against the industry average review ratings and listing accuracy
411.com
Bing
Cars.com
Citysearch
DealerRater
Doctor.com
Edmunds
Expedia
Facebook
Glassdoor
Google
Healthgrades
Houzz
Indeed.com
Local Edge
Merchant Circle
N49
Open Table
RateMDs
Superpages
SureCritic
TrueLocal
Vitals
Yahoo! Local
Yellow Book
Yellow Bot
YellowPages
ZipLocal
ZocDoc
Zomato
…and many more.
Do it all with Reputation Management
Correct and manage online listings on 35+ sites
Monitor online reviews across 100+ sites
Respond easily to reviews with customisable templates
Compare the business to competitors and the industry average
Monitor industry Twitter feeds
Monitor a feed of social media activity
Stay on top of new conversations with reports and alerts
Assign tasks to your fulfillment team with Task Manager
Try Reputation Management.
We offer two editions of our reputation management tool: Reputation Management Express and Reputation Management Pro. The Express edition is a simplified tool with essential features such as managing and responding to reviews on Google and Facebook. Once you’ve come to know and love the Express edition, easily upgrade to the Pro edition and unlock more ways to monitor, manage, and improve your online reputation.
Basic Digital Toolkit
Reputation Management- Overview page shows a summary of what is being monitored
- Reviews: Monitor customer reviews from major and vertical-specific review sites –Facebook and Google
- Insights: Discover trends in customer feedback and use powerful Data to drive business decisions.
- Listings: Identify local business listings that are inaccurate or missing on online directories and review sites. – Facebook and Google
Pro Digital Toolkit
Reputation Management Pro- Overview page shows a summary of what is being monitored
- Reviews: Monitor customer reviews from major and vertical-specific review sites – 35 + Sources
- Insights: Discover trends in customer feedback and use powerful Data to drive business decisions.
- Listings: Identify local business listings that are inaccurate or missing on online directories and review sites. – 100 + Sources
- Competition: See how the business compares to 3 chosen competitors, including online share of voice and social page comparisons
- Mentions: See when your businesses are mentioned online, with sentiment analysis
- Social: Monitor the business’s social activity, industry Twitter feeds, and view social statistics